How To Order:
The easiest and most efficient way to place an order is to do so online. It is easy, safe, and secure! Find the image you want to purchase, select paper or canvas, choose small, medium, or large, and add an optional frame. Then simply add the item to your shopping cart and check out using our secure checkout system.
We accept: Visa, Mastercard, Discover, and American Express
We add sales tax to all orders shipping to Massachusetts.
Upon shipment of your order, we will send you an e-mail confirmation of your order's shipment including tracking information (where applicable).
Canceling an Order:
Although our custom prints are final sale and non-returnable, orders can be canceled up to 24 hours after they have been placed. For a full refund, please e-mail firstname.lastname@example.org confirming the date and time of your order, together with the order number from your order confirmation e-mail, making clear you wish to cancel your order. If your e-mail is received within 24 hours of your order being placed we will respond to confirm the order has been canceled and that your refund is in process.
How We Ship:
All items (framed and unframed) are shipped from our partner production facility in Austin, TX, directly to your specified shipping address (residence or business). Unframed items are shipped rolled in tubes via USPS Priority Mail. Framed items and unframed canvases are shipped in specially designed boxes maximizing the protection and safety of the item while in transit. Boxed items are shipped via Fedex and will not be delivered to PO boxes.
Much like when ordering furniture or large decor items, over sized or bulk orders require a freight carrier shipment. Oversized orders that may require shipment via a freight carrier are based on meeting one of the following: weight of 100 lbs or more or seven or more framed items ordered.
Our handcrafted products can be delicate and require the utmost care when handling in shipping. Larger orders are especially susceptible to improper handling, so we require that they ship through a freight carrier to ensure proper delivery at your doorstep. Should your order require delivery through a freight carrier, a customer service representative will reach out to you directly.
What are the shipping charges?
Shipping charges for orders vary depending on the contents of the order as well as the destination. Your exact shipping charge is quoted immediately upon adding an item to your cart and selecting the destination in the "shipping to" drop box.
In some cases you may be required to pay local or national import duties or taxes to your local customs office. We have no means to determine in advance if you will be taxed or what these taxes may amount to. We recommend you research and contact your local customs bureau to determine if you will be required to pay any additional duties.
There are several common reasons a delivery is delayed, and in some cases the original shipment may be returned to our production facility center. We will contact you immediately and resolve the situation. Incorrect or invalid shipping address, recipient unavailable to receive delivery, or a shipment that is damaged in transit are all issues that will cause delays.
If you feel that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. We cannot track or trace international shipments, therefore we cannot deem them lost until 60 days after the shipping date. When 60 days has passed, an insurance claim will be filed and a replacement shipment will go out immediately, at no additional charge.
Please note that Custom Prints purchases are custom-made-to-order and non-returnable. In the event that your order is received damaged, please save all original packaging and contact us at email@example.com or call 800-742-9450.